Embraco Privacy Policy

Last updated: March 2026

1. Information We Collect

When you interact with the Embraco website, we may collect the following categories of information:

  • Contact Information: Name, email address, phone number, company name, and country, provided when you submit inquiry forms, request quotes, or contact our engineering team.
  • Technical Inquiry Data: Product category of interest, project specifications, and technical requirements submitted through our quote request and contact forms.
  • Usage Data: Browser type, IP address, pages visited, time spent on pages, and referring URLs, collected automatically through standard web server logs and analytics tools.
  • Cookie Data: Session identifiers and preference settings stored through browser cookies to improve your browsing experience.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Responding to technical inquiries and providing compressor specification recommendations.
  • Processing quote requests and facilitating communication between you and our application engineering team.
  • Sending relevant product updates, technical bulletins, and industry compliance notifications (with your consent).
  • Analyzing website usage patterns to improve content quality and user experience.
  • Complying with legal obligations and protecting our legitimate business interests.

3. Data Sharing

Embraco does not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Authorized regional distributors and service partners to fulfill your product inquiry or service request.
  • Third-party service providers who assist with website hosting, analytics, and email delivery, under strict data processing agreements.
  • Legal authorities when required by applicable law or court order.

4. Data Security

We implement industry-standard security measures, including TLS encryption for data transmission, access controls for stored data, and regular security audits. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically no longer than 36 months after your last interaction with Embraco. Technical inquiry records may be retained longer to support ongoing customer relationships and warranty obligations.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal retention requirements).
  • Object to or restrict processing of your data.
  • Withdraw consent for marketing communications at any time.

7. Cookies

Our website uses cookies to maintain session state, remember user preferences, and collect aggregate analytics data. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

8. Changes to This Policy

Embraco may update this privacy policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after policy changes constitutes acceptance of the revised policy.

9. Contact

For privacy-related inquiries, data access requests, or to exercise your rights, contact our data protection team at [email protected] or write to Embraco, 4200 Thermal Drive, Suite 300, Charlotte, NC 28269, USA.